Comments on: Who Will Fill The Void? http://www.buzzbuilderz.com/2009/12/who-will-fill-the-void/ Social Media Information and Opinion Wed, 03 Mar 2010 18:06:20 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: Tweets that mention Who Will Fill The Void? | BuzzBuilderz -- Topsy.com http://www.buzzbuilderz.com/2009/12/who-will-fill-the-void/comment-page-1/#comment-165 Tweets that mention Who Will Fill The Void? | BuzzBuilderz -- Topsy.com Mon, 28 Dec 2009 17:24:10 +0000 http://www.buzzbuilderz.com/?p=661#comment-165 [...] This post was mentioned on Twitter by Hal Lublin, Buzz Builderz. Buzz Builderz said: NEW BUZZ: Who Will Fill The Void?: In catching up on my “tween-holidays” blog reading, I came across this arti... http://bit.ly/7CBUpa [...] [...] This post was mentioned on Twitter by Hal Lublin, Buzz Builderz. Buzz Builderz said: NEW BUZZ: Who Will Fill The Void?: In catching up on my “tween-holidays” blog reading, I came across this arti… http://bit.ly/7CBUpa [...]

]]> By: Hal Lublin http://www.buzzbuilderz.com/2009/12/who-will-fill-the-void/comment-page-1/#comment-167 Hal Lublin Mon, 28 Dec 2009 16:37:30 +0000 http://www.buzzbuilderz.com/?p=661#comment-167 Thanks for sharing that article. I think it's an interesting take, but I also think that to properly assess damage, we need to look beyond how traditional media is covering a problem. The new feedback channels don't need to include tv reports or newspaper articles to damage brand or reputation. It's WAY too early to see the effects. Poor customer service has always been a bad thing for companies. Ignoring the need to provide excellent service during a period of unparalleled customer power and communication can be a very dangerous choice to make. Treat it flippantly at your own risk. Thanks for sharing that article. I think it's an interesting take, but I also think that to properly assess damage, we need to look beyond how traditional media is covering a problem. The new feedback channels don't need to include tv reports or newspaper articles to damage brand or reputation. It's WAY too early to see the effects. Poor customer service has always been a bad thing for companies. Ignoring the need to provide excellent service during a period of unparalleled customer power and communication can be a very dangerous choice to make. Treat it flippantly at your own risk.

]]> By: nikkibenner http://www.buzzbuilderz.com/2009/12/who-will-fill-the-void/comment-page-1/#comment-166 nikkibenner Mon, 28 Dec 2009 16:04:27 +0000 http://www.buzzbuilderz.com/?p=661#comment-166 I was just reading a similarly themed article suggesting that, depending on the service/ product offered, and/or the price of the product, customer service might not really matter as much as we think or as much as we'd like it to...<br> <br><a href="http://bit.ly/6l4VUL" rel="nofollow">http://bit.ly/6l4VUL</a> I was just reading a similarly themed article suggesting that, depending on the service/ product offered, and/or the price of the product, customer service might not really matter as much as we think or as much as we'd like it to…

http://bit.ly/6l4VUL

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