Hal Lublin on December 28th, 2009

Tweet In catching up on my “tween-holidays” blog reading, I came across this article from The Social Customer which stated: According to a recent survey, poor customer service costs $338.5B per year in lost business. The reasons for this lost business are when customers defect and abandon their purchases. The hardest hit industries across all […]

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Hal Lublin on November 10th, 2009

Tweet I spent the wee hours of this morning walking down San Bruno road in the dark and the cold, walking over the 101 and into the San Francisco Airport until my father picked me up and took me to the airport monorail. Why, you ask? Well, to be honest, it’s kind of mix of […]

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Bill Lublin on March 22nd, 2009

Tweet Just a quick clip from the British Comedy “The IT Crowd”. Though it was designed to spoof tech support, it says volumes about customer service. Are you the angry expert who is so superior that the needs and abilities of your customer are a source of frustration for you? Does that get in the […]

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